Return policy

According to Ordinance no. 34/2014, regarding the legal regime of distance contracts, the products are returned within 14 calendar days from the receipt of the package. In the situation mentioned above, the customer has the right to return any product within 14 calendar days of receipt and may request a refund, exchange with another product or a refund in the form of a voucher. In these cases, the cash value returned, the product replaced or the return of the equivalent value in the form of a voucher, refers strictly to the cost of the products, excluding shipping fees.

The customer pays for the shipping of the returned product or the product sent for replacement.

If you opt for:

• Replacement with another product, it will be shipped as soon as possible and you will be contacted by one of our colleagues to communicate the status of the new delivery.

• Refund of the value of the product, this will be done within 1-2 days from receipt of the returned products.

• The return of the equivalent value in the form of a voucher, which you can use in a future order, will be made within a maximum of 5 days from the receipt of the package with the returned products.

On return, only products that comply exactly with the form in which they were delivered are accepted, accompanied by the purchase invoice.

Not allowed on return:

• Products that have been sold.

• Products that have been damaged.

• Products that do not have labels intact, have seals broken or erased.


Make sure that the product exactly meets the above conditions.

• Contact the Customer Relations service by email at: or by phone 0758995740

• Pack the product properly so that it is protected from shocks that may occur during transport. Products that return incorrectly due to defective packaging will not be able to benefit from the return guarantee.

Send the package to: SC URLOI DISTRIBUTION SRL, HIPODROM street 28, BLOCK A25, SCARA 2, AP 37, LOCALITY BRAILA, BRAILA COUNTY, by any express courier service. Returned parcels are not accepted on return.

After receiving the package you will be contacted by a member of the Customer Relations department who will take care of the return of your product.

If the product (s) do not exactly comply with the conditions mentioned above, our company reserves the right not to accept the return of the products. The value of round-trip transport falls on the customer.